Refund policy

Return & Refund Policy

8.1 Customer's right to return goods for a refund

The customer has 7 days from receipt of the goods to return them and receive a refund (except for personalised items).

Please contact us by e-mail.

We will refund the original buyer (not the gift recipient if the item was delivered as a gift) within seven days of receipt of the return for the purchase price paid for the item, provided the returned item meets our quality control testing requirements.

 

8.2 Return process

Items purchased on the website cannot be returned to the THIALH Boutique.

Items not purchased on the website cannot be returned in accordance with these terms of sale.

Conditions of return: They must be returned in a new and unused condition.

 

The following steps must be followed to return an item.

Please contact us by email for a refund or exchange.

 i) Fill in the return form with the required information and sign it.ii) place the completed returns form together with the THIALH product, certificate of authenticity, warranty card, test certificate and all other documentation in the box and delivery parcel used for the original delivery of the THIALH product.

 iii) please include the invoice on our company's letterhead or an invoice with a fixed amount (if available)

iv) seal the delivery parcel.

v) return the parcel to the THIALH Returns Service address provided by the Customer Service Centre.

 

If you wish to return the item to THIALH, you must bear the return shipping costs. If the item is found to be defective due to THIALH during quality control (QC) testing, we will reimburse you for the return shipping costs. However, you should provide our customer service centre with an invoice containing our name or a fixed amount invoice. You must keep the proof of delivery. THIALH will not be liable without such proof. Only goods received by the THIALH Returns Service are eligible for a refund in accordance with these terms of sale. On receipt of the returned goods, THIALH will check that the returned goods comply with these terms of sale.

 

Email: info@thialh.com